Toronto Limousine – Reservation Cancellation Policy
1. General Policy
Toronto Limousine requires all reservation changes or cancellations to be submitted in writing via email or through your online reservation portal. Cancellations are not considered confirmed until you receive written acknowledgment from our team.
2. Cancellation Timeframes & Fees
To ensure fair scheduling and availability for all clients, the following cancellation fees apply:
Sedans & SUVs
- More than 24 hours before pickup: No cancellation fee.
- Within 24 hours of pickup: 100% of the total reservation cost.
Stretch Limousines, Sprinter Vans & Specialty Vehicles
- More than 48 hours before pickup: No cancellation fee.
- Within 48 hours of pickup: 100% of the total reservation cost.
Buses & Large Group Transportation (20+ passengers)
- More than 7 Days before pickup: No cancellation fee.
- Within 7 Days prior of pickup: 100% of the total reservation cost.
3. No-Show Policy
If the passenger fails to arrive at the scheduled pickup location without prior notice, the full fare, including all additional charges, will be billed as a no-show.
4. Changes to Reservations
Modifications to pickup times, locations, or vehicle type are subject to availability. Significant changes may be treated as a new reservation and subject to cancellation fees.
5. Weather, Traffic, and Operational Delays
Toronto Limousine is not responsible for delays caused by weather, road closures, or events outside our control. Standard cancellation fees still apply unless otherwise determined by management.
6. Event & Peak-Season Bookings
Certain holidays, concerts, sporting events, and high-demand days may require a non-refundable deposit or have stricter cancellation conditions, which will be disclosed at the time of booking.
7. Refunds
Approved refunds are processed to the original method of payment within 3–7 business days.
